Since day one, we’ve built our company on the competitive advantage of stellar coworkers. We recruit and retain smart, driven, and kind people to join our team and help make the world a better place through advanced communications technology. If that sounds up your alley, get in touch! We’re always accepting resumes from friendly, hardworking people. Browse our current public postings below. If you don’t see a relevant position posted, send us a resume anyway! We’ll keep it on file in case something opens up in the near future. We look forward to hearing from you.

Help Desk Support Technician
  • Position Title Help Desk Support Technician
  • Department Network Management Center
  • Position Title Internet & Network Management Center Services
  • Starting Pay $12.50/hr. after 90-day probation period
  • Location Eau Claire, WI
  • Travel < 5%
  • Position Summary

    As a Helpdesk Support Technician, you will be part of a growing 24×7 team located in Eau Claire, WI. This position performs a highly diverse range of duties in a fast paced technology driven environment. Helpdesk Support Technicians will ensure the maximum possible service availability and provide first level diagnoses. The position will be taking direction from the Helpdesk Supervisor and the Director of Internet and Network Management Center Services.

  • Primary Responsibilities

    1. Provide end-user computer support for computer related issues
    2. Help customers with Microsoft Windows and Microsoft Office related questions
    3. Reset customer passwords in Windows Active Directory
    4. Respond to incoming incidents
    5. Record all incidents
    6. Gather the minimum data set (MDS), perform triage and determine proper assignment for each incident
    7. Ensure power & equipment has been checked
    8. Handling service entitlement failures associated with Incidents for in-scope services
    9. Assessing the priority/severity of Incidents
    10. Fulfilling Incidents for which the helpdesk is responsible for resolution
    11. Documenting all actions taken for the incident in the associated Incident record
    12. Transferring incidents to the appropriate resolver group as required
    13. Informing the customer of the status of existing incidents, upon request
    14. Contacting the customer to obtain further information, if minimum data set information is incomplete
    15. Performing initial incident escalation on behalf of the customer
    16. Obtaining customer agreement for closing incidents for which the Service Desk is responsible for resolution
    17. Contacting support groups for ticket updates and status if additional information is needed
    18. Create and update existing documentation
    19. Follow all documented processes and procedures
    20. Work all other duties as assigned

  • Work Conditions / Equipment

    Work performed indoors. Physical activity consists of normal office work, including utilization of basic office machines and computer equipment. Regular and timely attendance is mandatory.

  • Minimum Qualifications

    1. Provide superior customer service skills in a responsive and professional manner
    2. Minimum of a high school diploma
    3. Ability to type 40 words per minute
    4. Diligence and attention to detail a plus
    5. Excellent oral and written communication skills
    6. Strong technical troubleshooting skills
    7. Ability to manage multiple projects and priorities concurrently
    8. A+ Certification a plus
    9. Ability to lift up to 50 pounds
    10. Occasional local and regional travel required (< 5% of time)
    11. Must be willing to work 1st , 2nd or 3rd shift
    12. Must be willing to work weekends on a rotational schedule
    13. Must be willing to work holidays that fall on scheduled shifts and have the flexibility to work extra shifts as required by management.

  • Benefits

    Benefits include paid vacation and holidays, 401K saving plan, health insurance, dental insurance, life insurance, tuition reimbursement, shift premium and more.

  • Ready to apply? Contact us at careers@wins.net!

Administrative Assistant
  • Position Title Administrative Assistant
  • Department Products & Services
  • Position Title Senior Director – Products & Services
  • Location Eau Claire, WI
  • Travel < 5%
  • Position Summary

    The role of the Administrative Assistant is to provide various departments within CMG and its subsidiaries a place to go with projects and tasks that require both technical expertise and administrative efficiency. The tasks and projects that will be handled in this role will allow those other departments’ team members to concentrate on departmental goals knowing that these activities will be handled in an expedient and professional manner.

  • Primary Responsibilities

    • Provide administrative support to all departments within the organization with special emphasis on the Sales, Operations and Contract Management organizations.
    • Duties include copying, filing, scanning, database entry, spreadsheet creation and maintenance, scheduling, meeting coordination, travel arrangements, call routing, contract processing, and special projects.
    • Shipping, receiving, purchase order processing and inventory management.
    • Creation of presentation and marketing material as directed.
    • Carrier and Enterprise sales process support.
    • Creating/updating network maps and other visual tools.
    • Perform all other duties as assigned.

  • Work Conditions / Equipment

    Most work performed indoors. Physical activity consists of normal office work and occasional lifting up to 50 pounds. Utilization of basic office machines and computer equipment. Occasional local and regional travel required. Regular and timely attendance is mandatory.

  • Minimum Qualifications

    • 2-year degree.
    • Excellent organizational skills.
    • Solid Customer Service skills.
    • Ability to work with and get along with others in an office environment.
    • Ability to multi-task.
    • Solid working knowledge of Microsoft Word, Excel, PowerPoint and Outlook.
    • Proficiency with database entry and demonstrable documentation management skills.
    • Excellent verbal and written communications skills.

  • Benefits

  • Ready to apply? Contact us at careers@wins.net!

Marketing Campaign Specialist
  • Position Title Marketing Campaign Specialist
  • Department Sales and Marketing
  • Position Title VP Sales & Business Development
  • Location Eau Claire, WI
  • Travel < 10%
  • Position Summary

    Our team is looking for an upcoming marketing professional to fill the role of Marketing Campaign Specialist. The Marketing Campaign Specialist will be responsible for executing effective lead generation marketing strategies, designing and executing campaign development, integrating sales efforts with digital marketing, analyzing the effectiveness of each campaign and developing our lead generation programs. The successful candidate will play an integral role in building new target markets, engaging the company’s customer base, and creating effective strategies that will promote the long-term growth of our company.

  • Primary Responsibilities

    • Design integrated marketing campaigns within targeted growth markets
    • Work closely with the sales team on program development and implementation
    • Create and execute lead generation programs combining digital marketing with direct sales
    • Analyze data to determine campaign efficiency
    • Work within a marketing steering team developing marketing strategies for lead generation in known and new target markets
    • Ensure creative marketing materials undergo regular review and adhere to brand guidelines
    • Develop and communicate marketing plans, campaign results and project recommendations to senior management team

  • Work Conditions / Equipment

    Most work performed indoors. Physical activity consists of normal office work and occasional lifting up to 50 pounds. Utilization of basic office machines and computer equipment. Occasional local and regional travel required. Regular and timely attendance is mandatory.

  • Minimum Qualifications

    • Bachelor’s Degree in Marketing, Advertising or related Business discipline
    • 2+ years’ experience in a marketing role
    • Strong organization and prioritization skills
    • Proficiency with Google Analytics and web analysis tools
    • Exposure to CRM systems such as Salesforce, Microsoft CRM, or others
    • Ability to work well in a fast-paced, collaborative environment
    • Strong understanding of Microsoft Office programs
    • Excellent analytical, communication and presentation skills

  • Benefits

    Benefits include paid vacation and holidays, 401K saving plan, health insurance, dental insurance, life insurance, tuition reimbursement, shift premium and more.

  • Ready to apply? Contact us at careers@wins.net!