Managed Services

Network Management

Fiber networks are complex, intricate infrastructure, and rightfully so. Every day the WIN fiber network transports an enormous amount of data on our fiber network.

In 2014, the WIN NMC averaged just 7 seconds average time to answer a support call, and over 80% of all support calls were resolved by the NMC technician that answered the call. No escalation required.

Like a fine-tuned sports car, every good network needs a world-class pit crew to keep it in shape. Behind the scenes of WIN’s high performance network, a team of dedicated professionals watches over each Internet circuit and data center rack around the clock.

Network Monitoring & Troubleshooting

Network interruptions don’t care if it is in the middle of the workday or the dead of night. When they hit, you need a team that can react with speed to identify the issue, quarantine it to prevent further damage, notify impacted customers, and take decisive steps to resolve the issue.

The WIN NMC does that and more for over 100,000 end users every day. Network trouble has a way of sneaking up on you. We believe the best way to protect yourself and your customers is with a 24x7x365 network management team.

NMC Staff Certifications

WIN’s NMC is a division of highly trained technical experts that watch over our network and troubleshoot customer challenges around the clock, every day of the year. Below are the certifications our staff carries and is current in:

  • Metro Ethernet Forum Certified Ethernet Carrier Professional (MEF CECP)
  • Cisco Certified Network Associate (CCNA)
  • Cisco Certified Design Associate (CCDA)
  • vmWare Certified Professional (VCP)
  • Linux Professional Institute Certification (LPIC)
  • HIPAA Business Associate
  • Fortinet Certified Network Security Professional (FCNSP)

It seems like every few weeks a new company is on the nightly news because of a massive loss of data at the hands of malicious hackers. Built on leading enterprise infrastructure, WIN security services will monitor your data and connectivity every hour of every day.

WIN’s robust monitoring and alert system ensures that our technicians and your designated security team are always equipped with the latest information. If and when an attack occurs, we give you the power to understand the problem and intelligently decide what next steps to take.